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Training for navigators, agents, brokers, and other assisters

REMINDER: Marketplace Update: Navigator, Certified Application Counselor and In-Person Assister 

Training and Registration for Plan Year 2015 Closing

As noted in the previous assister newsletters (May 19 and 26, 2015), assisters who need to complete the 2014-2015 Federally-facilitated Marketplace (FFM) training on the Medicare Learning Network® (MLN) Learning Management System (LMS) must sign up before June 1, 2015 and complete the training before June 15, 2015, when this training will no longer be available. Certificates can be printed until June 15, 2015. While the training will be available until June 15, CMS recommends that assisters who plan to complete any of the 2014-2015 training curricula (or print any certificates), and have not yet done so, complete this training prior to June 10, 2015.

Please note that completion of the current year’s training curricula (2014-2015 training) does not count towards the plan year 2016 registration process for Navigators or In-Person Assisters.  CMS recommends that Individual CACs complete the CAC training prior to the beginning of the Open Enrollment Period, even if this is prior to the expiration date of their certification.  This will ensure that they have received the most up-to-date training to provide application and enrollment assistance to consumers.




Marketplace Webinars

Recorded Webinars

Special Enrollment Periods

Corrected Marketplace Form 1095-A

Marketplace Coverage & Taxes (March 2015)

Self-Guided Presentations on Navigating the Health Insurance Marketplace

Understanding the Health Insurance Marketplace (February 2015)

The Health Insurance Marketplace 101 

The Health Insurance Marketplace: Information for Immigrant Families (October 2014)

The SHOP Marketplace 

Medicare and the Marketplace (May 2015)

How Employers Can Help with the Marketplace Application Process

Marketplace Eligibility Appeals (April 2015)

IRS Premium Tax Credit



How to Find and Share Resources with Other Assisters