Training for navigators, agents, brokers, and other assisters
Training for navigators, agents, brokers, and other assisters
Coronavirus disease 2019 (COVID-19) Resources
- 2021 Special Enrollment Period in Response to the COVID-19 Emergency - June 2021 (slides) (PDF)
- COVID-19 Vaccine Fact Sheet – posted April 28, 2021 (PDF)
- COVID-19 Vaccines: Who, What, Where, and Why – posted April 28, 2021 (slides) (PDF)
- COVID-19 Fact Sheet for Assisters – posted October 28, 2020 (PDF)
- Tip Sheet on Health Coverage Option for Employers Helping their Employees During the COVID-19 National Emergency (PDF)
- Marketplace Information for Businesses Impacted by COVID-19 (PDF)
2024 Federally-facilitated Marketplace (FFM) Assister Training
- CMS Enrollment Assister Bulletin 2023-01: Guidance Regarding Training, Certification, and Recertification for Navigators and Certified Application Counselors in the Federally-facilitated Exchanges – posted August 24, 2023 (PDF)
- Launch of Plan Year 2024 FFM Assister Certification Training – October 2023 (slides) (PDF) (video)
- Quick Reference Guide: Plan Year 2024 Device Configuration Requirements – posted August 2023 (PDF)
- Quick Reference Guide: Plan Year 2024 FFM Registration and Assister ID Verification – posted October 2023 (PDF)
- Navigator and Certified Application Counselor (CAC) Training Courses – posted August 2023
- Assister Readiness Webinar Series
- Marketplace Assister Microlearning
- Complex Case Web Form Presentation for Assisters – October 4, 2023 (slides) (PDF)
- Complex Case Web Form User Guide – posted October 2023 (PDF)
- Remote Identity Proofing (RIDP) Tips for Success (PDF)
Guides
- Transitions in Coverage Guide for Marketplace Assisters – posted February 2024 (PDF): Reference this resource for general information and guidance that will help you expand your reach to consumers who may need to transition to Marketplace coverage from Medicaid or CHIP coverage.
- Resources for Agents and Brokers in the Health Insurance Marketplaces
- Health Insurance Coverage Key Terms (PDF)
The Health Insurance Marketplace 101
Medicare and the Marketplace
Marketplace Eligibility Appeals
Outreach
- Fillable Flyer for Consumers who Lost Medicaid or CHIP – February 16, 2024 (PDF): Customize this flyer with the contact information for your assister organization to advertise your enrollment services to consumers who have recently lost Medicaid or CHIP coverage.
- Creating Outreach and Education Events – November 2023 (PDF)
- Creating Outreach and Education Events – November 8, 2023 (slides) (PDF)
- Find Local Help (FLH)
- Best Practices for Outreach to Latino Communities – December 12, 2018 (slides) (PDF)
- Keeping Consumers Covered – April 27, 2018 (slides) (PDF)
- The Partnership Center: Healthy Communities, Healthy Congregations – October 10, 2014 (slides) (PDF)
How to Find and Share Resources with Other Assisters
Page Last Modified:
02/29/2024 03:06 PM