Coronavirus disease 2019 (COVID-19) Resources
2021 Federally-facilitated Marketplace (FFM) Assister Training
- CMS Enrollment Assister Bulletin 2020-01: Guidance Regarding Training, Certification, and Recertification for Navigators and Certified Application Counselors in the Federally-facilitated Exchanges – posted August 28, 2020
- Launch of Plan Year 2021 FFE Assister Training – September 18, 2020 (slides) (video) (transcript)
- Quick Reference Guide: Plan Year 2021 Computer Configuration Requirements – posted September 14, 2020
- Plan Year 2021 Marketplace Learning Management System (MLMS) Browser Pop-Up Guidance for Successful Completions – posted September 14, 2020
- Quick Reference Guide: Plan Year 2021 FFM Registration and Training Steps for Assisters – posted September 14, 2020
- Quick Reference Guide: Plan Year 2021 FFM Registration with ID Verification for Assisters – posted September 14, 2020
- Plan Year 2021 Marketplace Learning Management System (MLMS): Check Your System – posted September 14, 2020
- Quick Reference Guide: Plan Year 2021 Assister ID Validation – posted September 14, 2020
- Navigator and Certified Application Counselor (CAC) Training Courses – posted October 2, 2020
- Assister Readiness Webinar Series
Marketplace Learning Management System (MLMS) Frequently Asked Questions (FAQs)
Guides
The Health Insurance Marketplace 101
Medicare and the Marketplace
Marketplace Eligibility Appeals
Outreach
How to Find and Share Resources with Other Assisters