- Tips for Assisters: Helping Consumers Understand Grace Periods and Termination due to Non-Payment of Premiums – posted December 2020
- Health Plan Coverage Effectuation: Payments, Grace Periods, and Terminations – December 18, 2019 (slides)
- Consumer Options for Terminating Plans and Reporting Changes – March 8, 2019 (slides)
- Complex Case Role-play: Assisting Consumers with Removing Deceased Family Members from a Marketplace Application - December 20, 2017 (slides)
- Process for Ending Coverage in a QHP through the Marketplace with APTC and CSRs – posted September 15, 2015 (slides)