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Assister Readiness Webinar Series

The 2019 Assister Readiness Webinar Series is a supplement to the 2019 web-based Assister Certification Training. This series will be delivered in weekly installments to help ensure that assisters are ready to serve Marketplace consumers during the 2019 open enrollment period. Each weekly installment includes several pre-recorded educational modules and a corresponding LIVE Friday webinar that will recap the week’s topics and give assisters a chance to ask questions. Each week’s training modules in the Assister Readiness Webinar Series will be posted to this page.

Invitations to the live webinars and notifications when new material is posted will be sent to assisters via the assister listserv. If you would like to be added to the listserv, please email with “Add to listserv” as the subject.

Topics by Week:

Week 1- Assister Roles and Responsibilities 

Week 2- 2019 Individual Marketplace Overview

Week 3- Helping Consumers Apply and Enroll in Coverage

Week 4- Making Coverage Accessible 

The target audience for this webinar series are assisters operating in the Federally-facilitated Marketplace (FFM). However, assisters operating in State Based Marketplaces that use the Federal Platform (SBM-FPs) may also find the Week 2, Week 3, and Week 4 modules helpful. We welcome assisters in those states to participate in the Series as well.

assister training map

Federally-facilitated Marketplace (FFM) states:

  • Alaska
  • Arkansas
  • Arizona
  • Delaware
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Louisiana
  • Maine
  • Michigan
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • New Hampshire
  • New Jersey
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • West Virginia
  • Wisconsin
  • Wyoming

State Based Marketplaces that use the Federal Platform (SBM-FP) states:

  • Arizona
  • Kentucky
  • Nevada
  • New Mexico
  • Oregon

For modules contained in weeks 2 through 4, the terms “FFM” and “individual market FFM” include FFMs where the state performs plan management functions as well as SBM-FPs.