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Certified Application Counselor Designated Organization Application Now Live!

The Centers for Medicare & Medicaid Services (CMS) is inviting organizations who would like to become Certified Application Counselor Designated Organizations (CDOs) to apply during CMS’s Open Season beginning June 12, 2019, and ending September 16, 2019. CDOs are a vital component of the assister community. In the Federally-facilitated Marketplace, CDOs oversee certified application counselors (CACs) who are trained and able to help consumers seeking health coverage options through the Marketplace. 

Any organization seeking to provide CAC enrollment assistance to consumers for Plan Year 2020 must be a certified CDO. In order to be designated as a CDO, you must submit an online application and enter into an agreement with CMS. As a reminder, this does not affect states who are SBM-FPs. This is because SBM-FP states run their own CAC programs; which are not operated by CMS. 

If your organization completed the CDO refresh process last year and received a new CDO identification number and a welcome packet, then you do not need to reapply.  

We invite all interested organizations (in FFM states only), as well as all CDOs that did not complete the application process during the CDO refresh, to submit an application to become a CDO for Plan Year 2020. In preparation for the next Open Enrollment Period, the deadline to submit an application to become a CDO is September 16, 2019. We look forward to working together!

For additional questions, contact us at

The CDO Application can be accessed here.

CDO Application technical assistance webinar recordings, user guides, and more can be found here.

To learn more about the work of Certified Application Counselor Designated Organizations and the Certified Application Counselor Program, click here.