Certified application counselor designated organization application information

New Applicants

The Centers for Medicare & Medicaid Services (CMS) is inviting organizations that would like to become certified application counselor designated organizations (CDOs) in a Federally-facilitated Marketplace (FFM) for Plan Year 2021 to apply during CMS’s Open Season.

CMS invites organizations that do not have an active CMS-CDO agreement and that wish to become a CDO in an FFM for the upcoming Plan Year, to learn more about being a CDO and submit an application.

Organizations with an expired CMS-CDO agreement should submit a new application.

If you are unsure if your organization has an active or expired CMS-CDO agreement, please email us at CACQuestions@cms.hhs.gov. Please be sure to provide your organization’s name and CDO ID for verification.

Active CDOs

CMS designates CDOs in the FFMs for a 2-year period. As an organization with an active CMS-CDO agreement, you are responsible for uploading and maintaining your CAC Roster and maintaining your CDO record with CMS during this 2-year certification period. You are also responsible for renewing your CDO status every 2 years.

To learn more about when/how to upload/maintain your CAC Roster, update your records, renew your CDO status, and more, you can access the CDO Organizational Maintenance web form user guide.

For additional questions, contact us at CACQuestions@cms.hhs.gov.

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